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Anatune – More Satisfied Customers!!

Anatune

5th November 2021


Anatune Careers_General Applications_Image

 

Here at Anatune, supporting our customers to overcome their analytical challenges, ensuring they are entirely satisfied with their analytical instrumentation, and doing everything else in our power to help them achieve their objectives are all extremely important to us. In fact, nothing else matters. Effective customer support is our Number 1 goal at all times.

So – that’s why it is great to hear that even more of our customers are extremely satisfied!

We always ask our customers to fill out a survey to determine how happy they are with the service and support they are receiving from us. And the results from the last 3 months are extremely encouraging – read on to find out why.

 

On a scale of 1 – 10, 92+% were “10 – Very Likely” to recommend us to a colleague or friend in the industry. 

On a scale of 1 – 10, 92% were “10 – Very Satisfied” with the Support they received from Anatune.

 

Customer Support Satisfaction – Quotes from our Customers:

“Fast efficient service and service report promptly provided.”

“Simon took extra time to explain to less experienced staff what he was doing and to demonstrate some basic maintenance, he was very friendly and informative.”

“Highly knowledgeable staff who arrived when they said they would. Performed the job exactly as I expected.”

“Knowledgeable Field Service Engineer who knows our specific setup in detail.”

“Maintenance and services carried out in order and manner as we requested…despite our usual engineer being away.”

 

Applications Team Anatune

 

If you want to find out what makes us able to deliver on our promise of transforming your research with end-to-end, fully automated analytical solutions and highly effective customer support, then get in touch today!

 

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(Results based on 20 respondents to our customer satisfaction survey between 01/09/2021 – 31/10/2021)