With the Christmas holidays nearly upon us, I wanted to take the opportunity to wish everyone – our customers, our staff, our suppliers and to everyone else – a very Merry Christmas and a Happy New Year for 2020!
The festive period provides a natural time to take stock and reflect on the previous year. I would like to extend my thanks to all the team who have worked so hard this year to drive our business forward, with a huge focus on streamlining processes and increasing efficiency with the aim of better supporting our customers.
2019 was all about customer support:
- Phine Banks became Element’s Implementation Manager to ensure flawless order fulfilment.
- New positions within our support and sales teams were created.
- Our back-office Admin function was expanded to improve our customer experience.
- At the request of many of our customers, we expanded our laboratory capability to include LC and LC-MS to meet their application needs in 2020.
We must also spare a thought at Christmas for those in need and those who are less fortunate. I am incredibly proud of our efforts at Element in supporting KidsOut who provide gifts to vulnerable children throughout the UK. Click here if you would like to know more about the work they do.
Best wishes to you and your families over the Christmas holidays. Here’s looking forward to a great 2020.